An electrician answering service allows live operators to answer the phone for your business, freeing you to focus on other tasks and aspects of your business. These operators can schedule appointments for your clients or answer basic inquiries. These services also allow you to reduce your staff’s workload and increase their productivity. Moreover, you can enjoy 24×7 availability.
Provides a personal touch
A good electrician answering service can make a big difference for an electrical service provider. A live voice and personalized service will make your callers feel valued, which translates into more business. Customer satisfaction directly affects the likelihood of a customer returning to a business and recommending it to friends and family.
Offers 24/7 availability
For electricians who have a lot on their plate during their workday, the availability of an electrician answering service is crucial. While some electricians have a full-time receptionist to take phone calls, electrical emergencies can strike outside of the normal business hours. An electrician answering service can take on the electrician answering service task of answering calls while providing the personal touch necessary for a successful business.
For more than fifty years, Answer United has been providing telephone answering services for the electrician industry. Their services range from after-hours and weekend coverage to appointment scheduling. Whether you need assistance with call overflow, appointment scheduling, or an after-hours or weekend receptionist, Answer United can handle all of your needs. You can also take advantage of a virtual receptionist service for additional flexibility.
Maintains detailed call records
For an electrical business, maintaining detailed call records is a major task. Chances are, the data is scattered across multiple software platforms. It is important to know what prompted your clients to call. Fortunately, there are several solutions available to help you keep this information organized and secure.
One option for an electrician answering service is to use a call center that works specifically for electricians. Electricians often have contract accounts with customers and require prompt response time during emergency situations. Because of their contract requirements, they often need to keep their phone lines open late into the night. Because of this, it is crucial to have a reliable call center that can handle important phone calls with utmost accuracy.
Offers confidentiality
When you outsource your phone calls, you can rest assured that your calls will be handled professionally by live operators. Instead of spending time managing your phone calls, you can focus on other aspects of your business, including maintaining contact with clients. A live operator can answer questions regarding the nature of your service and even schedule appointments. The service also reduces the workload of your staff members, so they can focus on more important matters.
If you are a contractor in the electrical industry, you probably don’t have the time to keep an office receptionist on staff. Even if you do have a full-time receptionist during the week, electrical emergencies can arise outside of your normal working hours. It is important to have someone available to take your calls and give exceptional customer service. Using a professional electrician answering service can help you maintain your customer relationships and keep your customers happy.
Intercon Messaging Inc.
6226 50 Ave
Drayton Valley, AB
T7A 1R7
Canada